Patients attending Oncology & Haematology Outpatients may need to see various specialities and clinical staff and may spend all day within the unit. The majority of our patients visit our clinic at regular intervals over a period of time. As a volunteer, you may be the first person that patients, carers and families meet on arrival to the unit. We want them to feel welcomed, supported and comfortable, and your role will support this goal. After training, the volunteer will support visitors find out where they need to be, whether booking into clinic, guiding them to the Day Unit, Radiotherapy, to other patient support services within the Trust, and supporting with Transport. Volunteers circulate around both the Oncology and Radiotherapy waiting areas, checking in with patients to make sure they have everything they need.
In quieter moments, you might simply “hold the space”, helping to create a welcoming and supportive environment, by being quietly visible, being there when needed, and stepping back when not. At other times, you might sit with patients who are waiting, providing them with a listening ear and helping to ensure their well-being. Some patients may want to talk about their experiences. The patient ages range from young adults to older people.
Times: Various
